Policies
Refund & Cancellation Policy
At TripoMusafir, we understand that plans can change. We strive to offer a fair and transparent refund policy while ensuring smooth operations for all our travelers and partners.
📅Cancellation by the Traveler
| Time Before Departure | Refund Policy |
|---|---|
| 30 days or more | 90% refund (after deducting transaction fees) |
| 15–29 days | 50% refund |
| 7–14 days | 25% refund |
| Less than 7 days | No refund |
📝 Note: Refunds will be processed after deducting any non-refundable bookings already made (like transport or stays).
📌Important Notes
- Cancellation must be communicated via WhatsApp or email.
- Refunds are processed within 7–10 working days.
- If you've made a part payment, the refund will be calculated proportionally.
No refunds will be provided for:
• No-shows or last-minute dropouts
• Trips shortened or delayed due to natural disasters, roadblocks, or government orders
• Trips shortened or delayed due to natural disasters, roadblocks, or government orders
🚍Cancellation by TripoMusafir
In the unlikely event that we cancel a trip (due to low bookings, weather alerts, etc.):
- You'll receive a 100% refund, or
- You can choose to reschedule or get a full trip credit (valid for 6 months).
💳Refund Method
- Refunds are made to the original payment method.
- For EMI or part payment plans, refund eligibility will depend on the payment provider's terms.
🤝Flexibility Option
Name Transfer Available!
If you can't join the trip but someone else can take your place, we offer free name transfer up to 5 days before departure (subject to approval).